How not to run a Customer service
Called up the Wilson Parking people to reinstate my car’s access to the carpark.
After being put on hold for 10 mins,
me: ”Hi, I will like to reinstate access to the Coronation Shopping Plaza carpark. I had a replacement car earlier and I just got my car back from the workshop.”
Agent: ”Did you send a letter? You can either do it by email or fax.”
me: ”Great, what is the email address? How do I go about doing it?”
Agent: ”The email is park@wilsonparking.com.sg. Thank you for calling Wilson parking.” (Click, and she hangs up.)
me: ”(speechless)” (I’m not even done yet!)
I tried calling again and have been put on hold.
